Proactive WordPress Support for a Global Event Tech Platform
How Studio Vora keeps EventsAir's WordPress site secure, fast, and fully functional - proactive monitoring, security auditing, and monthly maintenance for a leading global event management platform.
WordPress
SaaS / B2B
Ongoing Support
Performance
The client
EventsAir is a leading global event management software platform trusted by professional conference organisers, corporate event teams, associations, government bodies, and universities worldwide.
With more than 35 years of experience and over 400,000 events powered globally, EventsAir supports some of the world’s most complex and high-profile event programs, including the Olympics, G20, APEC, Rugby World Cup, and Commonwealth Games.
Built on Microsoft Azure and serving customers across APAC, EMEA, and North America, EventsAir brings together the tools teams need to plan, manage, and deliver successful events, including registration, abstract management, attendee apps, accommodation, sponsor and exhibitor management, hybrid streaming, and detailed reporting.
As the company continues to grow globally, the EventsAir website plays a central role in supporting brand presence, customer education, content delivery, and lead generation at scale.
Headquarters | Queensland, Australia |
Founded | 1992 |
Team size | ~133 employees across 5 continents |
Offices | Australia, United States, United Kingdom |
The challenge
EventsAir’s internal marketing team needed to stay focused on creating valuable content and supporting customers, prospects, and the wider events community, without being slowed down by the technical demands of managing a WordPress site.
With marketing activity spanning APAC, EMEA, and North America, EventsAir needed a WordPress support partner who could provide reliable technical oversight, keep the site secure and up to date, and ensure the website continued to perform seamlessly in the background.
What we do each month
Proactive monitoring: continuous monitoring of uptime, performance, errors, and plugin health across all three environments - detecting issues before they affect users or leads.
Security & access management: regular audits of user accounts, plugins, and third-party dependencies to keep access controlled and vulnerabilities contained. When issues are identified, we coordinate remediation fast, before they reach users or impact the business.
Working as part of your wider team: we collaborate with your existing vendors (SEO partners and agencies) to ensure every workstream is aligned and nothing falls through the cracks. One point of contact, fully integrated into how your team already works.
Maintenance & updates: WordPress core, plugin, and dependency updates tested on staging before going live. Backups verified, database health checked, stability confirmed each month.
Bug fixes & layout updates: dedicated hours of implementation time each month for content updates, layout fixes, and component adjustments, no ad-hoc scoping required.
Monthly reporting: a clear monthly report covering everything completed, issues surfaced, and what's being monitored - full visibility for the team without the technical noise.
Global coverage from a distributed support team: EventsAir operates across time zones and so does Studio Vora. With team members based in Australia and Brazil, we provide support coverage that spans AEST and BRT, giving a global platform the responsive, around-the-clock support it needs.